How We Make Used Smartphones Like New



One great benefit of RAC is the option to upgrade your smartphone at any time. We get a newer model that makes your heart race: You return your old model and take home the object of your affection. So what happens to all the used smartphones people return? 

We restore them to like-new condition and re-rent or sell them. An alternative to a new smartphone, preowned phones are offered at a lower cash price than new ones, and their like-new condition means they can be a great deal for you.

Because smartphones hold images, phone numbers, and text messages—sensitive, private information—Rent-A-Center takes careful precautions to make sure that every used smartphone is wiped clear before it goes to another customer. 

After someone returns a phone to one of our locations, it is stored in a locked safe until we send it to our national product service center for a factory reset. No previously rented smartphone is ever logged onto by store employees.

At the national product service center, during the return-to-new process, all data is deleted from the phone and default settings are restored. The phone is cleaned on the outside and returned to the store, where it is kept secure until a new rental agreement is signed or someone purchases the phone from RAC.

Used smartphones for rent or purchase vary by RAC store, and what’s available today may not be available tomorrow.