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A Note to Rent-A-Center Customers

A Note to Rent-A-Center Customers

couple hugging and supporting each other on couchOver the last few weeks, our country and communities have been rocked by the coronavirus. In these uncertain times, many of you have visited our stores to ensure you have what you need to keep your families comfortable and healthy. At Rent-A-Center, we pride ourselves in giving you access to the items you need when you need them, while always prioritizing your family’s and our team’s health. Stay up-to-date with what we’re doing in response to COVID-19 here.

Accordingly, we’ve implemented special in-store procedures in accordance with recommendations and guidelines from the Centers for Disease Control. For your peace of mind, we want to share with you what these actions are, and what your options as a valued RAC customer include.

We are doubling down on store cleanliness.

Though cleanliness is always a top priority, we are ramping up the frequency and strength of our cleaning and sanitizing processes and paying special attention to high-touch surfaces like countertops and gaming systems. Additionally, we are encouraging customers and teammates who do not feel well to stay at home.

We’re supporting our team.

All Rent-A-Center associates have been informed about the best ways to keep themselves and their families healthy. As mentioned above, any team members who are feeling unwell or have traveled to a high-risk area recently have been instructed to stay at home.

We’re supporting your team.

For Rent-A-Center customers, we want to remind you that you do not need to come into the store to get great service and no-credit payment plans on the appliances, furnishings, and electronics your family needs. Use the following services to shop, pay, and enjoy the benefits of RAC from the comfort of your home:

Online Ordering

Use the Rent-A-Center app (Android or iOS) or visit Rentacenter.com to browse our selection of furniture, electronics, appliances, smartphones, and more without having to leave your home. You can submit a no-credit application and place your order online, too!

Online Payments

If you already have rent-to-own items from Rent-A-Center and are unable to pay in-store, fear not! Our convenient ePay system allows you to make payments from your phone, laptop, or tablet. You can make one-time ePayments anywhere, anytime or set up AutoPay to help you pay on-time, every time!

To set up your online account, find your agreement number on your rental agreement (or by calling our Customer Service Center at 1-800-422-8186) and sign up on our website. If you have multiple agreements, you’ll only need one to get started! Read our payment FAQ section for more info.

Deals on School and Work Essentials

Even though many schools and offices have closed, work and classes continues virtually for many. If you need a desktop to stay productive while you work from home, or if your kids need a laptop to keep learning away from school, you can get them today with an affordable upfront price and flexible payments. We’re committed to giving you access to the tools you and your family need to alleviate the stress of these challenging times. Plus, cable companies like Spectrum are lending a helping hand to families in need by offering discounts and freebie on broadband and wireless internet access.

Free Same-Day Delivery

Rather than driving to a store to pick up items yourself, Rent-A-Center offers free delivery and setup — sometimes even on the same day! So, if you need a new fridge, gaming console, or TV, we’ll bring it to your doorstep at your convenience.

Curbside Pickup

Free curbside pickup is now available at most stores, so you can just order online, drive up, and pick up the stuff you need when you need it! We’ll bring your items out to you, so you can just pop the trunk, get the goods, and drive off! Inquire about curbside pickup when completing your order over the phone or by contacting your local RAC directly.

Better Used Products

Even if certain stores are low on inventory, we do our best to keep things in-stock for when you need them. That includes a significant amount of gently-used, professionally-cleaned items that can make a convenient addition to your home during these tough times. Check out our selection of gently-used products for quality, cleanliness, and value you can count on!

Resources to Keep your Home Clean and Healthy

We want to help you live your best life even in tough times! That’s why we regularly publish tips and ideas to help you make your home a happier place. Check out our blog for a variety of tips covering everything from easy workouts you can do on your couch to how to clean your major appliances. Plus, you can put a pep in your stay-at-home step with free tunes, meditation sounds, and focus playlists from Pandora. They even have a 24/7 Coronavirus Channel, which helps you stay up-to-date with the latest news on the subject.

We will continue to monitor any COVID-19 developments closely and will pivot our processes accordingly. In the meantime, please call your local store to check on updated hours, closures, and payment options. We’ll keep working hard to support hardworking families like yours.

About Us

The good things in life don’t have to be out of reach. RAC is here to make the things you want and need accessible, and Front & Center is your resource for living well on a budget.

Each week, we’ll bring you tips and tricks for infusing simplicity, style—even a little fun—into every aspect of your life and home. From decorating advice to money-saving strategies to opportunities to share with others like you, we’ll give you ideas that inspire. Live well, friends. And send your submissions, suggestions and questions for the blog to blog@rentacenter.com. For all customer service inquiries, please contact our Solution Center team at 1-800-422-8186.