Worry-Free Explained

WorryFreeIconRAC’s Worry-Free Guarantee means you can rent to own appliances, electronics, computers, furniture, and smartphones without credit; you can select one of three flexible payment options; and you can choose to upgrade your item at any time.** But what about Worry-Free service and repairs? We’re here to help you understand the specifics regarding delivery, maintenance calls, returns, and loaner products.

Delivery Always Included
RAC delivers and sets up your rent-to-own items during regular business hours at a date and time that’s convenient for you. We give you a call on the day of delivery to confirm the time, address, and items for delivery. When the RAC team arrives, we set up the merchandise, inspect it, and provide a quick demonstration.** Have a question? We have the answer! We also remove product packaging when we leave, so you don’t have to worry about the trash.

Superb Service
The Worry-Free Guarantee is also a promise that if you find an item requires service during the lease term, we repair it at no cost to you. Simply call your nearest location, and we’ll schedule a service visit as quickly as possible. Once the RAC service professional arrives, he determines if the item is eligible for repair. If so, he fixes the item on-site. Or, if the item needs to be repaired in the store, we give you a comparable loaner item for the interim (more on this below). Once the merchandise has been serviced, we call you to coordinate a date and time to return it to you.

Easy Returns
If you find you need to freeze or stop payments, just return the item to your nearest RAC location or schedule a pickup.

Loaner Items
If your rent-to-own furniture, electronics, computer, or appliance needs repair, we provide you with a comparable item at no charge while the original is being serviced. If your smartphone has an issue, take the device back to RAC and we’ll provide a replacement phone that’s the same or similar model. We also transfer the SIM card, so you never lose your contacts. If you prefer to upgrade to a newer phone at that time, we’re happy to adjust your lease agreement to reflect the change.

At RAC, our Worry-Free Guarantee means purchasing and maintaining your items is easy, convenient, and stress free.

 

**Delivery and set-up are included, and RAC services and maintains the merchandise while on rent or in NJ, for duration stated on agreement; set-up does not include connection of gas appliances. For model upgrades, simply return the product you are currently renting and open a new agreement for another model. You can return your product and freeze your payments. To restart an agreement on a returned product, Rent-A-Center will retain your payment records for two years. Thereafter, simply bring in your last payment receipt for reinstatement.